An eVoucher is a digital voucher, which you can buy as a Member of the Cashback World via one of the following two links: Cashback App or cashbackworld.com. You have different eVouchers which you choose from and, once purchased, you can redeem these for products or services on offer at the respective businesses. When you purchase an eVoucher, you will receive Cashback and Shopping Points.
To purchase an eVoucher in the Cashback App, simply click on the eVoucher symbol in the upper right-hand corner. Afterwards, choose the desired eVoucher, the order amount and payment method and complete the purchase by clicking on "Place order".
If you would like to purchase an eVoucher using the Cashback World website, use the filter to search for an eVoucher once you have logged in to your profile. Finally, select the desired eVoucher, the order amount and the payment method and click on "Place Order".
The payment methods which you can choose from differ according to country. You can pay using credit or debit card, shopping credit or by making a bank transfer (only on the website).
Depending on your location and registration date, it is also possible to use your accumulated Cashback as a payment method. When you have accumulated Cashback, it will be visible as a payment option.
Your eVoucher can only be redeemed at the company you have bought the eVoucher for. You can look up whether an eVoucher is only redeemable in specific shops or when shopping online using the Cashback App as well as on cashbackworld.com on the specific eVoucher's details page in "Information and Conditions for Redemption".
Your purchased eVouchers are only redeemable in the country for which they were intended. You can find out whether a company's eVoucher is redeemable internationally on the Cashback App as well as on cashbackworld.com on the specific eVoucher's details page in "Information and Conditions for Redemption".
You will find your purchased eVoucher in the Cashback App if you select "My eVoucher and Deals" in the menu and then the tile "My eVouchers". There, you will be able to see a list of all unredeemed eVouchers and eVouchers marked as redeemed according to purchase date.
At cashbackworld.com your eVouchers can be found by going to your profile and then to the section entitled "My Vouchers" and clicking on the link „My Deals and Vouchers for Loyalty Merchants“. eVouchers marked as unredeemed will be displayed there. Would you like to see which eVouchers you have already marked as being redeemed, tick the filter option "Display Redeemed Vouchers" and click on the magnifying glass.
If you click on the eVoucher, the PDF version, redemption conditions and more information can be viewed.
The eVoucher's expiry date complies with the legislation for the country, which it was bought for. You can check to see whether an eVoucher has an expiry date or not by looking at the PDF version as well as in the Cashback App in the eVoucher Codes section.
Yes, you can give your eVoucher away via email. Open the purchased eVoucher in the Cashback App and click on the button below the code "Give away your eVoucher". Afterwards, you can send the eVoucher to the desired person via email.
Depending on which company you have purchased the eVoucher for, you may have to redeem your eVoucher's full value or - which is usually the case - you may be able to redeem it partially. You can look up how to use your eVoucher in the Cashback App as well as on cashbackworld.com on the specific eVoucher's details page in "Information and Conditions for Redemption".
Normally, you may be able to leave money on your eVoucher for other purchases to be made with the same company. You can check whether this is really the case or if other regulations are in place for your desired eVoucher in the Cashback App as well as on cashbackworld.com on the specific eVoucher's details page in "Information and Conditions for Redemption".
Should you have money left on your eVoucher following your purchase, this is usually valid until the eVoucher expires. However, in some cases, the eVoucher code can only be used once. You can find out whether the eVoucher expires after making a purchase, you receive the remaining sum in the form of a cash pay out, you receive a different code or you receive a credit note for the remaining sum by going into the Cashback App as well as on cashbackworld.com on the specific eVoucher's details page in "Information and Conditions for Redemption".
You can record the eVoucher's remaining sum manually in the Cashback App, so that you have a better overview. It will then be saved for you there along with your log data.
Regardless of this, it is often possible to find out the eVoucher's remaining sum total by going to the till at the relevant company or by going online. Some companies have their own service address for this purpose, which you can use.
If you have used up all of your eVoucher's available credit, you can mark this as redeemed directly within the Cashback App, so that it no longer appears in the list of non-redeemed eVouchers.
Firstly, you can rest assured that if you have marked an eVoucher manually as redeemed, this has no influence on the value or its validity. As eVouchers marked as redeemed will be moved into the category "Redeemed eVouchers" in the area entitled "My eVouchers" in the Cashback App. Look for the incorrectly labelled eVoucher here, open it, scroll down and click on "mark the eVoucher as unredeemed". After doing this, it will reappear in the area entitled "Unredeemed eVouchers".
You can undo an incorrectly labelled eVoucher at cashbackworld.com as well. Go to your profile at "My Vouchers" then click on the link „My Deals and Vouchers for Loyalty Merchants“ and select the filter "Display Redeemed Vouchers". Select the incorrectly-labelled eVoucher and remove the tick next to "Mark as redeemed".
If the eVoucher you have purchased is simply a normal voucher, you can purchase as many products as you wish essentially. If there are product groups that may not be purchased using an eVoucher, you can find this information on the Cashback App as well as on cashbackworld.com on the specific eVoucher's details page in "Information and Conditions for Redemption".
There can be many and various reasons for why the credit card payment has failed - some of them specific to the customer. Send an email to Cashback World Service Team. In order to be able to get to the bottom of your problem, the Service Team requires your Member IDs as well as the last four figures of the credit card which was used for the order.
The credit card payment made on the Cashback App could be blocked for security reasons if you have reached a certain limit of payment attempts. In this case, we advise you to order a greater quantity of eVouchers or eVouchers from several different companies collected at cashbackworld.com or, if possible, to use a different payment method.
In general, the till staff working for companies who offer eVouchers have all been trained in how to deal with these. However, sometimes new till staff have not yet been trained and thus do not know what to do with them. If you have bought an eVoucher, it will be displayed on the eVoucher whether it should be scanned in at the till or whether its code should be typed in manually. If a member of till staff does not know how to deal with eVouchers, then please ask them to scan or type in the eVoucher's code. A company's till system should normally be able to process the codes itself if the company has a policy of offering eVouchers.
Regardless of this, it is also possible that certain branches are unable to accept eVouchers. The participating branches of the company are retrieveable on the eVoucher's details page. You can click on "Locations" in the Cashback App and, on cashbackworld.com, you can access the button "Display on the map". In the event that the branch visited can accept eVouchers, but nevertheless refuses to accept the voucher, then please send an email to the Cashback World Service Team.
If the eVoucher cannot be recognised when redeemed at the till, then please send an email to the Cashback World Service Team. Attach a screenshot of the purchased code or the PDF of the redeemed eVoucher to your email and provide the order number, which can be found on cashbackworld.com in "My Purchases" in the „My Orders“ area.
If you have purchased an eVoucher, however have not received any Shopping Benefits, then please contact the Cashback World Service Team. Include your Member ID in your email, the purchase date, the purchase sum and the order number, which can be found on cashbackworld.com in "My Purchases" in the area entitled „My Orders“. Please be aware: Should you have only just registered with the Cashback World, the possibility exists that the credit note with your Shopping Benefits has been somewhat delayed.
Yes, you can cancel your purchase within fourteen days of making the order using the Withdrawal form or via email to the Cashback World Service Team. If you cancel a purchase via email, then please provide your full name, your Member ID, the purchase date, the purchase sum and the order number, which can be found on cashbackworld.com in "My Purchases" in the area entitled „My Orders“.